DOWNLOAD COURSE BROCHURE (In Progress)

DOWNLOAD REGISTRATION FORM (In Progress)

Learning Objectives

• Equip the supervisor with an understanding of what conflicts are, how they arise, and how to manage and resolve them amicably and by doing so build a better team.
• Assessing the concept of problem-solving and the skills required.
• Understanding what is a culture of empowerment and its benefits for the organization
• Learn how to transform themselves to be empowered persons and to empower their organizations.

Requirements

1. Good Internet Connection
2. Laptop / PC
3. Headset with Microphone

Course Outline

MODULE #1 – Resolving Conflict between People

• What is Conflict?
• Types of Conflict
• Causes of Conflict
• Conflict Management Styles & Techniques
• Conflict Management Strategies
• Is Conflict always a bad thing?
• Attitude & Perspective
• Resolving Conflict

MODULE #2: Improving People Problem Solving Skills

• What is problem-solving?
• What are the problem-solving skills?
• Problem-solving process and steps
• Quiz – How good are you at solving problems?
• Problem-solving Tool Box :
  • Logic Tree
  • Hypothesis Pyramid
  • Pros and Cons
  • Criteria & Evaluation

MODULE #3: Culture of Empowerment – Empowering People

• What does it mean by Empowerment?
• How does Empowerment change the way we work?
• Empowerment vs Delegation – an outcome not inputs
• Communicating Empowerment: the Outcome Approach
• Getting it in place: the 6 simple steps
• Enabling Others: Changing Perceptions
• Characteristics of an Empowered Person – Self Assessment

MODULE #4: Communication with People

• What is Communication?
• Categories of Communication
• The Communication Process
• Communication Channels
• Barriers to Effective Communication
• Effective Listening
• Self Assessment of Listening Skills
• Application of Effective Listening and Communication Skills

Who Should Attend

• Supervisors
• Senior Executive
• Managers
• Senior Managers