Culture of Empowerment: People Management (SBL-Khas Claimable)

Event Date:


Event Time:

9:00 am

Event Location:

Rampai Business Park



Learning Objectives
  • Equip the supervisor with an understanding of what conflicts are, how they arise, and how to manage and resolve them amicably and by doing so build a better team.
  • Assessing the concept of problem-solving and the skills required.
  • Understanding what is a culture of empowerment and its benefits for the organization
  • Learn how to transform themselves to be empowered persons and to empower their organizations.
  1. Good Internet Connection
  2. Laptop / PC
  3. Headset with Microphone
Course Outline

MODULE #1 – Resolving Conflict between People

  • What is Conflict?
  • Types of Conflict
  • Causes of Conflict
  • Conflict Management Styles & Techniques
  • Conflict Management Strategies
  • Is Conflict always a bad thing?
  • Attitude & Perspective
  • Resolving Conflict

MODULE #2: Improving People Problem Solving Skills

  • What is problem-solving?
  • What are the problem-solving skills?
  • Problem-solving process and steps
  • Quiz – How good are you at solving problems?
  • Problem-solving Tool Box :
    • Logic Tree
    • Hypothesis Pyramid
    • Pros and Cons
    • Criteria & Evaluation

MODULE #3: Culture of Empowerment – Empowering People

  • What does it mean by Empowerment?
  • How does Empowerment change the way we work?
  • Empowerment vs Delegation – an outcome not inputs
  • Communicating Empowerment: the Outcome Approach
  • Getting it in place: the 6 simple steps
  • Enabling Others: Changing Perceptions
  • Characteristics of an Empowered Person – Self Assessment

MODULE #4: Communication with People

  • What is Communication?
  • Categories of Communication
  • The Communication Process
  • Communication Channels
  • Barriers to Effective Communication
  • Effective Listening
  • Self Assessment of Listening Skills
  • Application of Effective Listening and Communication Skills
Who Should Attend
  • Supervisors
  • Senior Executive
  • Managers
  • Senior Managers
Sorry, this event is expired and no longer available.
Total Seats: 15 (12 Left:)
  • Rampai Business Park
  • Kuala Lumpur
  • Malaysia

Event Schedule Details

  • 11/04/2023 9:00 am   -   12/04/2023 5:00 pm
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